Hi, welcome to Rokey, we are a family run storage solution company owned and run by Rohan, his brother Murray and his Murray’s wife Melinda.
As with most small family run businesses we all do a bit of everything to make the business run, Murray focuses mainly on the marketing, listing management and the website, Rohan's focus is on the logistics of getting the product created and shipped to Amazon while Melinda is our customer service manager who you will generally interact with if you contact us.
We are passionate about solving the problem that many people have of having enough storage to keep their homes, neat, organised and free from clutter.
We also have a passion for customer service, as in we want to provide the best service on the planet, which we feel puts us apart from our competitors as we genuinely care about the people we provide products to and want them to be 100% happy with the purchase they have made. That is why if we do get any customers who have any problems or issues with our products, which like any manufactured product occasionally happens, we will respond to them personally and provide solution that resolves the issue and makes them happy.
We started the company towards the end of 2016 after Murray and Mel had their first child and were quickly discovering how much space a baby takes up and how quickly they outgrow clothes. We were looking for the right product to launch on amazon and they had tried a few vacuum storage bags that are out there already and decided that it would be a good market to go into as we believed we could make a great product and match it with fantastic customer service that you do not get with a lot of brands these days.
We began our search for a relaible supplier who could deliver the qaulity we were looking for and after vetting a few potential highly rated manufacturers we decided to get a demo box from the one we felt we could build the best working relationship with. From the bags we received, we could tell the quality was of the standard we were looking for, the bags wer touch and durable and the seal held as they are designed to. We then tailoring the bags to our specification and started the fun yet daunting task of designing the packaging and creating a logo to go on our boxes.
Once it was ready we placed our first modest order and had the pain staking 3 month wait for our first order to arrive. As you can imagine when you have created a product from scratch, we were incredibly excited when it finaly arrived. We quickly checked it over, labelled it up ourselves and sent it to Amazon an launched our Jumbo Vacuum Storage Bags early 2017.
Since there are already a number of well-established products on the Amazon platform, it took us a while to grow and get to page 1 but our positive reviews and customer care have helped us climb that list and become one of the top selling brands in the market.
We are very excited to be launching our second product in the third quarter of 2020, which is a Vacuum Storage Bag Variety Pack. We get a lot of customers reaching out to us who have been delighted by the jumbo bags they have received and asking us if we do a smaller size. So we are listening to what the customer wants and have created a box that contains, medium, large and jumbo bags to accommodate those people who have a variety of storage needs. The reason our customers want the smaller bags is that they are easier to pack in a smaller suitcase and as many people like to use our bags for travelling then it makes sense that they would like a bag that fits a little easier, even if you can't store as much in the bag.
I hope you have enjoyed reading a bit about our story so far and our motives for starting the company. We are always here to answer any questions you have and if you ever have any issues with our products, please let us know.
ROKEY VACUUM STORAGE BAGS